FREQUENTLY ASKED QUESTIONS

Refunds/Cancellation

Because of the nature of the course and small class size, cancellations are disruptive. However, we know that flexibility in planning is important, now more than ever. For current classes, we are offering a risk-free cancellation policy so that you can enroll with confidence:

If you cancel…

More than 60 days from course start date

We are waiving cancellation fees, as long as you cancel more than 60 days from the course start date. You may also select to transfer to another date or course, fee-free. Should you choose another course, you will be responsible for the difference in cost, if any.

Within 60 days from the course start date

You may transfer to another date or course, fee-free. Should you choose another course, you will be responsible for the difference in cost, if any.

No refund will be provided if you cancel within 60 days of the course start date.

To cancel your registration

Please click on the cancellation link contained in your confirmation email.  No refunds will issued other than those listed in accordance with the policy above.

What if the course can’t be held due to the COVID-19 pandemic?

At The Ranch, we always feature small class sizes that are conducive to learning and social distancing. We have ample outdoor space and will be adhering to the latest local, state, and federal guidelines to deliver a safe AND enjoyable learning experience.

Should Karen Pryor Clicker Training determine that it is not safe for a course to be held in person, you will have the option of transferring to another date or course or receiving a full refund.

Requests to Transfer Registration

Transfers of registration to another student are permitted when requested at least 30 days prior to the start of the course.

Transfer requests must be sent via e-mail to theranch@clickertraining.com. E-mails must be received by midnight US Eastern Time (ET) (GMT-4) to be processed on that day.